SHIPPING & QUALITY
SHIPPING POLICY
Delivery
We deliver to all countries in Europe. Orders are delivered in about 48 hours. In case of delivery delays, Casa de Trufas will inform you via e-mail. PLEASE NOTE: Our couriers do not deliver on weekends, and national or public holidays.
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Due to the low availability of truffles, we have an order deadline on Fridays at 9.00 a.m. The standard delivery fee is 20€, deliveries over 100€ are free. For optimal product quality, our truffles are delivered in a styrofoam box with a cold pack.
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Import Duties
No duties and/or import taxes apply for deliveries within Spain.
For other countries, duties and/or import taxes may apply. It is the receiver’s responsibility to pay any duties, taxes or other charges imposed as a result of action by local customs authorities. You may be contacted directly by the courier or your local customs authorities.
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QUALITY ASSURANCE
All our truffles are individually checked and graded to ensure it reaches you in optimum condition. If you have any concerns about the quality of your Casa de Trufas truffles, please contact us immediately on info@casa-de-trufas.com
or call us on +34 609 447 694.
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Casa de Trufas cannot be held responsible for any incurring food allergies or intolerances caused by our products.
RETURN & REFUND POLICY
We have a 14-day return policy for all our kitchen accessories. Please e-mail us at info@casa-de-trufas.com with the return request. Shipping must be paid by the buyer, the shipping details will be communicated by e-mail. Refund will be made upon receipt and inspection of the product.
WHOLESALE INQUIRIES
If you are a restaurant or would like to place an order above 1kg, please contact us by clicking here. We would be happy to help you!